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Orders

🔗 How to Access:
Orders

Explanation of the Orders Page​

1. Viewing Orders​

  • This page displays all the orders received on your store.
  • From here, you can easily manage each order.

2. Order Details​

  • By clicking on the order number, all the order details are displayed, including:
    • Customer information such as name, phone number.
    • Shipping details like the shipping address and other related information.
    • Payment details (payment method used) such as "Cash on Delivery" or "Online Payment".
    • A summary of the order that includes the purchased products and the total amount.
    • Any applied coupon or product discounts.

3. Order Status​

  • On this page, you can set the order status based on its position in the logistics cycle:
    • Under Review: The order status has not been determined yet.
    • Paid: Payment has been successfully confirmed.
    • Being Prepared for Shipping: The order is being prepared before shipping.
    • Shipped: The order has been shipped.
    • Delivered: The order has been successfully delivered to the customer.
    • Returned from Shipping: In case the shipment was returned.
    • Order Canceled: The order was canceled by the customer or the store.
    • In Return Process: The order is in the process of being returned.
    • Payment Failed: If the payment process was not completed successfully.
    • Pending Confirmation: The order has been entered and is being confirmed.
    • Awaiting Payment: The order is waiting for payment completion.

4. Notes​

  • You can add specific notes for each order separately.
  • A note for the customer can be added, such as "Processed" or any other logistical details.

5. Managing Orders​

  • Through this page, you can modify the order status at any time to update its state based on the logistics progress or payment status.
  • You can also print the order details or resend them to shipping companies if necessary.

6. Exporting Orders​

  • There is an option to export the order list in different formats for easy processing or coordination with other companies.

7. Filtering and Searching​

  • You can filter orders by status, date, or category to quickly find what you need.
  • You can also search for orders based on specific criteria, such as order number or customer name.

Additional Notes​

  • Make sure to update the order status regularly to ensure smooth workflow.
  • Use the logistics categorization to improve workflow and ensure timely delivery.
  • Add clear and comprehensive notes to avoid confusion in future transactions.